Malcolm G. Richards
CYBERSECURITY ANALYST
714.425.5440
Los Angeles, CA
Cybersecurity

Threat Analysis, Incident response, Risk Assessment

Networking

Wireshark, Nmap, Tcpdump

Operating Systems

Windows, Linux, macOS, iOS, Android

Customer Service

Communication, Conflict Resolution, CRM

Programming

PowerShell, Bash, Python

Dynamic and results-oriented IT professional with 18+ years of experience, transitioning into a career in Cybersecurity Analysis. A CompTIA A+ certified professional with a strong foundation in hardware, software, and troubleshooting, complemented by a background in web development and a keen understanding of technology's critical role in security. Proficient in cybersecurity frameworks, risk management methodologies, and emerging technologies, bringing a unique perspective to safeguarding digital assets. Experienced in identifying vulnerabilities, implementing robust security measures, and ensuring compliance with industry standards and regulations. Skilled in conducting vulnerability assessments and delivering actionable remediation strategies

Web Development Consultant
Jim Henson Company04/2021 - 05/2022
  • Redesigned and migrated www.henson.com to a modern platform, resolving update and security issues, resulting in a 30% reduction in website maintenance time
  • Developed compatible web formats and interfaces, enabling rapid deployment of multimedia components, and facilitating the addition of over 100 new content items within the first month
  • Analyzed user feedback to enhance website capacity, doubling the website's content handling capability to accommodate a 50% increase in daily content uploads
  • Conducted training sessions for in-house IT/Web staff, upskilling 15 team members on new workflows and tools
  • Launched the enhanced website, resulting in a 40% increase in user engagement within the first week
  • Implemented a reliable search function for archived historical content, reducing search time by 50% for users accessing past content
  • Integrated the new platform with other computer applications and websites within The Jim Henson Company brand, connecting with 5 additional applications and websites to streamline operations
Web Specialist 2
TRANSPORT FINANCIAL SERVICES01/2010 - 03/2019
  • Designed and optimized websites for the main hub of TFS services, resulting in a 25% increase in site performance and a 20% improvement in usability for all visitors
  • Oversaw the procurement and installation of hardware and software for websites and business offices, managing a budget of $100,000 annually and ensuring seamless operations
  • Collaborated with company owner to create compelling content and materials for websites, leading to the development of value-added products that boosted customer leads by 30%
  • Implemented a comprehensive client database, consolidating information for 5000+ clients and reducing administrative tasks by 20%
  • Provided tutorials on client relations, and negotiations, and developed company personnel guidelines, resulting in a 15% increase in staff proficiency and efficiency
MLS/CIE Web Specialist
REALTORS PROPERTY RESOURCES09/2009 - 10/2018
  • Managed the design and content interaction of RPR (REALTORS Property Resources) with brokers, the MLS, and various web portals, ensuring seamless integration and functionality
  • Collaborated with business customers and internal IT departments to integrate RPR content into customer-branded pages, enhancing user experience and satisfaction
  • Generated MLS and Association reports for On/Off-market listings, providing daily variance data in Excel format for efficient analysis and decision-making
  • Facilitated the launch of RETS (Real Estate Transaction Standard) for use with RPR, overseeing the interface between MLS and Associations to ensure smooth implementation and functionality
  • Spearheaded the collection of RETS feeds for over 85% of MLSs in the United States, ensuring comprehensive coverage and access to real-time data for users nationwide 
WEB CSR IMPLEMENTATION SPECIALIST
CYBERHOMES.COM12/2007 - 08/2009

Cyberhomes content integration with brokers, MLS, and other online portals managed by Cyberhomes. Taught a five-person team basic html, css and was promoted to supervisor after receiving positive feedback. Worked with the public relations team and the operations manager to plan high-profile entertainment and unique events (both on-site & off-site).

High School Diploma
Irvine High School1990

Varsity Basketball Team

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Satisfied Clients
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Project Wins
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Project Completion

Certifications

CompTIA A+ Logo

CompTIA

A+

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Google CyberSecurity

Google

Cybersecurity Professional

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ISC2 CC Badge

ISC2 CC

Certified in Cybersecurity

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AI Essentials Badge

Google

AI Essentials

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Contact Me

Contact Me